Delivery Options
At present we only offer domestic shipping (within New Zealand) from this website.  If you are overseas and wish to order, please contact us for a quote.

WE OFFER FREEAUCKLAND DELIVERY FOR ORDERS OVER $150.  This offer applies to deliveries within the shaded area shown on the map below:

If in doubt, please contact us for a shipping quote before proceeding to check out.

Our Delivery Promise
Nobody likes waiting for stuff - particularly if it is awesome stuff from The Outdoor Room.  Accordingly, our aim is to despatch your order as soon as we possibly can and to get it to you a.s.a.p.

In order to avoid any dissapointment and to minimise frustration, we promise:
- If your order is in stock we will despatch it before the end of the next working day;
- If any part of your order is out of stock, we will contact you before the end of the next working day with options (see below);
- If, for whatever reason, we anticipate a delay in the despatch or delivery of your order, we will contact you.

Stock Availability
We do our best to keep all items in stock. However, some items sell out faster than anticipated and can be subject to production delays.
If an item is out of stock we will advise as to when we expect delivery and, if you still wish to place your order, we will dispatch it as soon as possible. If there is any further delay, we will notify you via email and ask you to reconfirm your order.

Carriers
We use Courier Post  and PBT for most domestic (New Zealand) orders.  These are all reputable firms with good track records.

So Where is my Order?

Tracking and Tracing
All orders can be tracked and traced, to a greater or lesser extent.  Tracking information is available through this website (login) and will be emailed to you when you order.

Delays in Transit
Every now and then, an order is delayed in transit.  When that occurs, we are not always the first to know, but rest assured that once we become aware of the delay, we will do whatever we can to get things moving.

Pricing and Currency
The prices displayed in the shopping area of this website (i.e. before you reach the check-out area) are determined by your location.  The actual prices and shipping charges payable at check-out will vary according to shipping address that you select during the check-out process.

During the check-out process, the website will automatically determine the most cost-effective delivery options available to you, based upon the billing and shipping information that you provide.

Once you have entered a shipping address for your order – and before you are asked to enter any payment details - the total price including GST and shipping charges will be displayed for your approval.

Calculating Shipping Charges
courier charges are calculated automatically using the following formula:

(Total Weight x Cost per Kg) + Base Cost

Base costs vary according to your shipping address.
Weight is based on volumetric weight (which is how the couriers charge us)

Delivery Times
Items despatched by standard delivery should arrive within 5 days of our receipt of your order, but please allow up to 10 days during our busiest period from December through January.

GST
All goods are subject to GST (which is included in the total price payable on check-out).